SHIPPING
All orders ship within 2 business days from the continental United States, fully tracked from our door to yours. Pre-orders and Out of Stock Exchange requests ship within 2 business days of stock arrival.
For any additional order update requests, reach us at email support@wearvorso.com
International orders may be subject to duties, taxes, and customs fees on arrival. These are set by your local authorities and are the responsibility of the recipient.
EXCHANGES
If the fit isn't right, we'll make it right. We offer free exchanges within 60 days of delivery. Send it back unworn & unwashed and we'll ship your replacement at no cost.
RETURNS
We accept returns up to 60 days from the date of your delivery. To file your return, view the "How to Start" section below.
Items must be unworn, unwashed, and returned in original packaging with all original contents.
Multiple items? Open and try on one only. If you order three pairs and the fit is wrong, return all three: but only one may have been opened. Items opened beyond the first are not eligible for refund.
We do not refund single-item orders that have been worn or washed.
For reasons of hygiene, all underwear is final sale.
Items returned for store credit will be reimbursed at full value with no handling fee.
For refunds to original payment method, return shipping is the customer's responsibility. A $10 handling fee is deducted from each refund. Original shipping charges are non-refundable. Refunds are issued within 5 business days of receipt, and appear on your original payment method within 3–5 business days after issuing.
DEFECTS
We stand behind every piece we make, and every product Is inspected three times before it reaches you: at the factory, by our team, and again before it ships. If a garment arrives with a manufacturing defect, contact us at email support@wearvorso.com with photos and your order number.
We'll replace it for free within 60 days of delivery: no fee, no return shipping. This covers faults in materials and construction, and does not cover defects from repeated wear and tear, improper care, or accidents.
HOW TO START
RETURNS
Click Here to View Your Account and Request a Return
EXCHANGES
Email support@wearvorso.com with your order number
DEFECTS
Email support@wearvorso.com with your order number alongside photos & descriptions of the defects.
